Notification Sound Option in Chat Widget

Modified on Tue, 28 Oct at 7:07 AM

What’s New?

A new
“Notification Sound”
toggle has been added under
'Additional Options'
in the Chat Widget builder.
By default, this option is
enabled
, ensuring website visitors are notified by sound whenever a new message arrives. Businesses can now turn this off if they prefer a quieter chat experience for their visitors.

How It Works:

The
Notification Sound
toggle is available in the
Chat Widget > Chat Window tab > Additional Options
section.

When turned
ON (default)
, the widget will:

Play a notification sound whenever a new message is received.
Show a popup and a bubble notification badge.
Update the browser tab title to alert the visitor.

When turned
OFF
, the chat widget will continue to receive messages silently without sound or visual interruptions.

Why It Matters:

Ensures visitors never miss a message when chatting with the business.
Provides flexibility to disable sounds for a non-intrusive experience.
Helps businesses create a personalized chat experience aligned with their brand tone and customer preferences.

Notes:

This feature is
ON by default
for any live chat widget.
Accounts can control the toggle independently in the respective chat widget settings.